1. Before Placing an Order
Before purchasing a mobile signal booster or related product, customers should confirm product availability, price, supported network bands, compatibility, delivery arrangements, and any installation requirements with our team.
Product compatibility can depend on the network, frequency bands, location, available outdoor signal, and installation conditions. Please ask questions before ordering if you are unsure whether a product suits your requirements.
2. Problems With an Order
Please contact us if your product arrives damaged or appears to be faulty. If you receive an incorrect or incomplete order, contact us so our team can review the details and explain the next steps.
To help us assess the issue, we may ask for:
- Your order details and contact information.
- A description of the problem and when it was noticed.
- Photos or video showing the product, packaging, or reported issue.
- Relevant model or serial numbers, where available.
Contacting us does not automatically mean a return or refund has been approved. We will review the information and explain the next steps.
3. How to Report an Issue
Contact our team as soon as reasonably possible after discovering a problem. Please keep the product, accessories, packaging, and proof of purchase available while the issue is being reviewed.
Do not send a product back before receiving return instructions from our team. Unannounced returns may be difficult to identify or process.
4. Review and Assessment
Depending on the issue, we may ask questions, request supporting evidence, conduct troubleshooting, or arrange an inspection. We may need to verify the reported problem before determining an appropriate resolution.
If a product is verified as damaged or faulty, our stated resolution is replacement. Other concerns will be reviewed individually, and our team will explain the available next steps based on the circumstances and any applicable legal requirements.
5. Refund Policy
Our stated policy for products that arrive damaged or are verified to be faulty is replacement rather than a cash refund. Please contact our team so we can review the issue and explain the replacement process.
Nothing in this policy is intended to exclude any rights or remedies that cannot lawfully be excluded under applicable law.
6. Return Limitations and Product Condition
Before approving a return, we may consider the product's condition, whether all supplied accessories are present, the reason for the request, and whether the product has been altered, damaged, misused, or installed incorrectly.
Products that have been damaged through misuse, unauthorized modification, improper installation, or failure to follow supplied instructions may require further assessment. The outcome will depend on the circumstances and any applicable legal rights or warranty terms.
Please do not assume that a product is returnable or non-returnable until our team has reviewed the particular circumstances.
7. Return Shipping and Related Costs
If a product needs to be sent back as part of an approved replacement request, our team will explain the shipping arrangements and any applicable costs before dispatch. Please confirm the instructions with us first.
Please confirm the return address, packaging requirements, shipping method, and any agreed costs with our team before dispatching a product.
8. Warranty and Technical Issues
Any warranty coverage depends on the warranty terms supplied or confirmed for the specific product. A signal booster's performance can also be affected by local network conditions, supported frequency bands, antenna placement, cabling, and installation.
If a product is not performing as expected, contact us with details of the installation and the problem. Our team may suggest troubleshooting before a return or warranty decision is made.
9. Order Cancellations
If you want to cancel an order, contact us as soon as possible. Cancellation may depend on whether the order has already been processed, packed, or dispatched.
If payment has already been made, any refund following an approved cancellation will be handled according to the agreed arrangements and applicable requirements.
10. Incorrect Delivery or Missing Items
If you receive the wrong item or believe an item is missing, contact us and provide your order details along with photos of the received package and contents where possible. We will review the information and advise you about the available resolution.
11. No Automatic Approval
Submitting a request, contacting us, or providing photos does not itself constitute approval of a return, replacement, or refund. We will communicate the outcome after reviewing the relevant information. Any mandatory consumer rights under applicable law remain unaffected.
12. Contact Us
For assistance with a damaged or faulty product, replacement request, warranty concern, or order issue, contact SignalPro Pakistan:
- Phone / WhatsApp: 0308 4664375
- Website: signalboosters.store
- Contact page: Contact SignalPro Pakistan
13. Related Policies
For more information, read our Terms & Conditions, Privacy Policy, Disclaimer, Cookie Policy, and Shipping & Delivery Policy.